Shared Service Centers

A shared service center is the convergence and streamlining of an organization’s back office functions into a separate, shared organizational unit. The objective of a shared service center is to ensure it delivers required services as effectively and efficiently as possible.

If you are considering a shared service center environment, we can conduct an upfront analysis to determine if an evolution toward shared services is a feasible alternative, including analysis for business processes, outsourcing, IT landscape, business case development, implementation plan and location.

Once it is deemed feasible, we can provide a project team to help with implementation including:

  • Service requirement list
  • New process maps
  • Policies and procedures
  • Organization chart
  • Service level agreements
  • Functional IT specifications
  • Governance model

Already have a shared service center? We'll help you optimize it by evaluating ways to improve the value of the existing environment.